Each location has its own operating conditions.
Model branch hours, menus, fulfillment options and availability so that the ordering experience follows the actual operation.
Food & beverage software, informed by the daily rush.
Build ordering, loyalty and operational systems with experience from coffee, bakery and multi-brand food service businesses.
Discuss your next projectFood and beverage software has to reflect the location taking the order. Menus, modifiers, hours, availability and fulfillment choices can differ between branches and markets. Customers also expect payments and rewards to work across the channels they use.
Retter has delivered customer platforms for Starbucks, PAUL and Emirates Leisure Retail. That experience informs ordering applications, loyalty infrastructure, wallets and business integrations. For Costa Coffee, Pret A Manger and Shake Shack the work spans loyalty apps, catering web and backoffice. We also build internal tools and new workflows, starting from the problem your team needs to solve.
The details that shape the build.
Rewards and payments cross channels and markets.
Connect member identity, transaction events and program rules while allowing the local differences the business requires.
Campaign ideas take too many handoffs to implement.
Give teams tools to prepare and review offers against audience, consent and budget rules, with an explicit approval step.
Connect the experience to the store.
An order needs to reach the correct operation with enough information to fulfill it. That includes product choices, payment state, pickup or delivery details and any updates after submission. We map those events with the business and define how the app and store systems stay informed.
A multi-market platform also needs a deliberate balance between shared capabilities and local rules. Language, payment methods, customer programs and partners may vary. Our work with multi-country platforms helps frame those decisions before implementation hardens them into separate systems.
Make customer engagement useful to the team.
Loyalty and CRM tools should help teams understand customers and run programs with clear rules. A useful campaign workflow connects audience information, consent, reward eligibility and approval. Reporting then needs agreed definitions so that teams can compare results consistently.
AI can help prepare a campaign or explore performance, while the surrounding software enforces access and action boundaries. The same development approach can support a new operational tool, partner portal or application outside ordering and loyalty. The published projects demonstrate our experience, while your brief determines what we build next.
Customer story · Starbucks
One loyalty platform. Three countries. Millions of members.
One loyalty platform for 2M+ users across 3 countries — 750+ stores on AWS.
Read the Starbucks story- daily transactions
- 50K+
- lower cloud cost
- 65%
- faster development
- 10x
Published results from the Starbucks engagement. These figures describe that project; a new project has its own scope and success criteria.
Ways we can help.
Customer rewards
Give customers a reason to come back, wherever they shop.
Online shops & ordering
Make browsing, buying and getting an order easy.
Apps & business tools
Customer platforms and the operational systems behind them, built for enterprise scale.
Connect your business tools
Keep information up to date and stop doing the same job twice.
Questions from
restaurants & cafés teams.
Can Retter build mobile ordering and loyalty together?
Yes. They can share customer identity and transaction events while connecting to store, payment and customer systems. Retter scopes the journey and integrations with your team.
Can one platform support multiple brands or countries?
Yes, with shared and local rules designed explicitly. Our published Starbucks and PAUL stories describe multi-country engagements; Emirates Leisure Retail covers CRM, loyalty and wallet modernization across 300+ outlets.
Can you build a tool for our operations team?
Yes. Retter can build internal applications and workflow tools quickly. Start with the task, the people involved and the information they need, even when the requirement is outside customer ordering or loyalty.