Membership and rewards
Keep track of who joined, what they earned and what they can use on their next visit.
Turn one visit into the next.
Give customers rewards they can earn and use in your shops, on your website and in your app. Make it easier for your team to prepare the right offer.
Discuss your projectA rewards programme helps customers get more from shopping with you. We build the software that keeps track of membership, purchases, points and offers so they work together.
We can start a new programme, improve the one you have or help your team prepare offers with AI. Our experience includes rewards and payment apps for Starbucks and Emirates Leisure Retail.
What we can build.
The same rewards everywhere
Connect purchases and rewards in the shop, on the website and in the app.
Help preparing offers
Let AI suggest an audience and prepare an offer for your team to check.
What makes a rewards programme work?
Customers should understand what they earn and how to use it. Staff should be able to find a member, explain a balance and help if something does not look right.
We work through the rules with your team: which purchases count, when rewards expire and what happens after a refund. Then we make sure the app, website and shop agree.
Can you improve our existing programme?
Yes. We start by looking at your current members, points, offers and the tools that hold that information. You may need a new app, a connection to the shop tills or a better way to manage offers.
If information needs to move, we plan the change and check the results with your team. Customers should know where their rewards are and what they can do with them.
Where can AI help?
AI can help find a group of customers, prepare an offer or explain how the last campaign performed. Your team decides which information it may use and what needs approval.
The rewards programme can work without AI. We add it where it makes a useful task easier and keep the rules clear for staff and customers.
See an example.
See how the task could work. We build your version around your information, existing tools and the decisions your team wants to check.
A Retter demonstration. The sample request above is another example of what we could build together.
Related experience · Starbucks
One loyalty platform. Three countries. Millions of members.
One loyalty platform for 2M+ users across 3 countries — 750+ stores on AWS.
Read the Starbucks story- daily transactions
- 50K+
- lower cloud cost
- 65%
- faster development
- 10x
The Starbucks story documents loyalty and platform delivery across three countries. It is evidence of infrastructure experience, not a claim that AI delivered those historical results.
Start with your brief.
Build with our experience.
Tell us what you want people to be able to do. We agree what to build first, connect it to your other tools and help your team try it before launch. Then we stay to keep improving it.
How we build and launchQuestions about
customer rewards.
Can rewards work both in store and online?
Yes, when the shop and online tools can share the information they need. We check those connections before agreeing the build.
Can we keep existing members and points?
We review the records available, plan how to move or connect them and check the balances with your team.
Do we have to use AI?
No. Membership, points and rewards are useful on their own. AI can be added to suitable jobs such as preparing offers or reports.